They can easily ensure that customer queries and issues are resolved during the 24-hour window. So they can make the most of WhatsApp API Pricing based on 24-hour messaging sessions. In this case, they don’t need to start a conversation. Support teams have to give quick responses to customer queries. Conversation-based Pricing for Support Teams However, we recommend the monthly plan for high sales volume, low margin businesses that engage in many conversations per month.
This is because these companies have conversations with fewer clients on a monthly basis. That said, support executives can avoid engaging in irrelevant conversations and avoid additional charges by WhatsApp.Ī conversation-based pricing model is best suited for businesses with low sales volume but high-profit margin per sale. As a result, most sales conversations are business initiated. So, conversations begin at the moment when the sales teams have a lead.
Sales are all about getting in touch and following up with clients. Conversation-based Pricing for Sales Teams Let's take a look at how the nature of your business can impact your customer conversations and in turn the pricing. This means you can exchange several messages with your users within the 24-hour window.Ĭonversations with customers differ from business to business. So, you are charged once for a 24-hour conversation with your customer. Let's delve deeper into how this model of pricing works. So now, you are no longer charged for individual notifications but entire conversations. But since February 2022 WhatsApp Business API price has been based on conversations. Till the beginning of the year, WhatsApp Business API charged for each notification. The pricing of the WhatsApp Business platform has been evolving over time. Breakdown of WhatsApp Business API Pricing Keep reading to know how exactly this works. To sum it up, both WhatsApp and your Business Solution Provider will charge you for using WhatsApp API. Some providers like DelightChat helps you get access to WhatsApp API at no additional cost. This is a pretty common practice among many solution providers. It is not unlikely that solution providers charge a fee for setting up, along with some additional cost per message. These Business Solution Providers are charged by WhatsApp Business and they, in turn, charge you for the service, inclusive of an additional fee of their own. For starters, did you know that WhatsApp does not give you, the end-user direct access to their API? That’s right, you will have to go through a WhatsApp Business Solution Provider to get a WhatsApp API account.
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